Join senior customer experience leaders, innovators and financial services professionals for the CX in Financial Services Forum 2026, a new flagship event coming to London on 25 March 2026.

Level39 partners with FinTech Global to bring these industry-leading events to our members, providing exclusive access to global insights and networking opportunities. This forum builds on the success of FinTech Global’s international series, bringing together hundreds of decision-makers to explore how customer experience is being reshaped by AI, data and digital engagement. Expect a dynamic agenda featuring expert-led panel discussions, practical case studies, live product demonstrations and high-value networking.

CX in Financial Services Forum 2026 details

• Date: 25 March 2026
• Time: 8:00am – 6:00pm
• Organiser: FinTech Global
• Venue: One America Square Conference Centre

About the speakers

The forum features a curated line-up of senior CX leaders, financial services executives, strategists and technology innovators from across banking, payments, insurance and FinTech.

Speakers bring real-world experience in customer transformation, AI adoption, data strategy and digital engagement — sharing practical insights into how financial institutions are strengthening trust, loyalty and long-term value.

About CX in Financial Services Forum 2026

The CX in Financial Services Forum 2026 is a dedicated gathering for professionals shaping how financial institutions connect with their customers.

Across the day, attendees will explore the latest trends and challenges impacting customer experience — from evolving customer expectations and leadership strategies to AI-powered personalisation and responsible data use.

The agenda combines strategic thought leadership with practical takeaways, making it highly relevant for:

• CX and customer strategy leaders
• Digital, product and innovation teams
• Data, AI and technology decision-makers
• Senior executives driving customer-led growth

Key takeaways

• How shifting customer behaviours are redefining loyalty in financial services
• Delivering seamless, personalised experiences in a digital-first world
• Balancing personalisation with privacy, security and regulatory compliance
• Real-world applications of AI and automation in customer service
• Turning data into intelligence with a unified, real-time customer view
• Building meaningful connections through AI-powered matchmaking and networking

Attendees also benefit from AI-powered matchmaking tools, with participants typically securing 2.3x more meetings than at comparable industry events.

About FinTech Global

FinTech Global is the world’s leading provider of FinTech information services, B2B media products and industry events. We inform, promote and connect FinTech buyers, sellers, investors and innovators worldwide. We serve a network of over 300,000 FinTech professionals from market-leading organisations.