News and Insight - Smarsh Acquires CallCabinet for AI Voice Compliance

Source: Smarsh 

Smarsh Acquires CallCabinet: Advancing AI-Driven Voice Compliance and Analytics

Smarsh has taken a significant step forward in digital communications capture and surveillance with the acquisition of CallCabinet. As a pioneer in cloud-native, compliant call recording and AI-powered analytics, CallCabinet strengthens the Smarsh portfolio, reinforcing its position as a leader in digital communications intelligence.

This news follows Smarsh’s recognition as a 2025 Gartner® Magic Quadrant™ Leader for Digital Communications Governance and Archiving Solutions, where it was positioned furthest for Completeness of Vision and recognised for its Ability to Execute. The addition of CallCabinet aligns with Smarsh’s strategy to deliver a robust, end-to-end digital communications and intelligence platform.

Why This Matters

As digital communications channels diversify and regulatory scrutiny increases, organisations face greater challenges in risk mitigation. The CallCabinet acquisition enhances Smarsh’s capabilities in voice and audio compliance, providing businesses with a unified solution for digital communications management.

Expanding Compliance Capabilities

Regulated industries, including financial services, healthcare, and government, require advanced oversight of their communications. Smarsh has been at the forefront of capturing and archiving digital communications such as text messages, social media, video conferencing, and encrypted mobile apps. With CallCabinet, Smarsh now extends its capabilities to include:

• Advanced voice capture for seamless call recording and compliance
• AI-driven voice analytics to extract actionable insights
• Scalable voice surveillance for organizations of all sizes

“With CallCabinet, Smarsh extends its leading communications capture capabilities to include advanced and scalable voice capture, voice surveillance, and voice insights technology.”
— Kim Crawford Goodman, CEO of Smarsh

Meeting Regulatory Demands

With the combined expertise of Smarsh and CallCabinet, businesses will be equipped to meet regulatory requirements across multiple jurisdictions, including:

• Financial regulations: MiFID II, Dodd-Frank, FINRA, SEC, CFTC, FCA Consumer Duty
• Privacy laws: GDPR, CCPA, POPI
• Industry standards: PCI DSS, HIPAA, FAIS, FICA

Organisations will be able to capture and securely store voice conversations across platforms such as Microsoft Teams, Cisco, Webex, Zoom, and mobile networks. Instead of storing voice data on devices and uploading it later, calls will be captured directly from mobile carriers and stored in the cloud, ensuring compliance and security.

Unlocking Business Insights

Voice communications contain invaluable business intelligence. CallCabinet’s AI-powered analytics will integrate with Smarsh’s existing AI-driven solutions to help businesses:

• Improve operational efficiency
• Identify risk patterns and ensure compliance
• Enhance customer experience and revenue opportunities

“Joining Smarsh is an exciting opportunity to scale our innovative voice technology to a broader range of customers and industries. Businesses of all sizes face substantial challenges in compliance recording and managing voice communications due to older, expensive technology. Integrating our modern and reliable voice technology with Smarsh will deliver a powerful platform to help global customers integrate, protect, and accelerate their businesses.”
— Ryan Kahan, Founder of CallCabinet

What’s Next?

For customers, partners, and employees, it’s business as usual. Meanwhile, Smarsh and CallCabinet teams will be working on:

• Front- and back-office intelligence: Real-time insights to optimise HR, marketing, and dispute resolution
• Compliance call recording: Secure voice capture aligned with global regulations
• AI-driven analytics: Automated risk identification and customer interaction improvements
• Data migration: Seamless transition of legacy voice data to cloud-based storage
• Quality assurance tools: Advanced monitoring for compliance and operational efficiency

CallCabinet’s headquarters in Boca Raton, Florida, along with regional offices in Australia, Germany, South Africa, and the UK, will soon be integrated into Smarsh’s global footprint. This follows Smarsh’s recent expansion into Costa Rica, reinforcing its commitment to global expertise and customer support.

About Smarsh

Smarsh is a global leader in digital communications data and intelligence, providing innovative solutions to help organisations embrace new communication tools while managing compliance and risk. Founded in 2001 by Stephen Marsh, Smarsh has grown to serve over 6,500 customers, capturing and archiving communications across more than 100 channels, and managing over 3 billion messages daily. With a team of over 1,400 employees worldwide, Smarsh offers cloud-native solutions that enable businesses to capture, store, and monitor their communications, ensuring compliance with regulatory requirements.

Smarsh is a proud Level39 member, operating from a private office in our High Growth Space on the 24th floor.